Working together is the cornerstone of effective Financial Planning. While we will work with you to build your own personal plan, it is only by working together as a team, that we can hope to get the best out of what we create. The first stage in building that plan is sitting down and establishing whether we can work together. As we hope to be working with you for the rest of your life, it is extremely important that we are going to be able to get on with each other. There is no charge for this first meeting because it is a vital part of creating that relationship, and without it we can’t possibly know whether we can form an effective partnership.


We will ensure that we understand all of your personal and financial circumstances, and work with you to establish your current and future objectives. This might all sound very grandiose, but experience tells us that sitting down with people and exploring their hopes, plans and fears, often creates a level of clarity and purpose which otherwise hadn’t existed. We’ll then play that back to you to sense check it, and ensure that we really understood what you were saying.


Having worked out what you want to achieve, we’ll then work with you to build a long term financial plan, taking into account your attitude to investment risks, our views on what you might see in terms of investment returns, any planned major life events such as a wedding, or your retirement, and as far as we can, some insurance against unforeseen events.


This plan will be fully comprehensive, and will point out all of the areas where we feel you need to do something, and when we sit down together to discuss it, we will jointly prioritise which elements are urgent, and which we can put off until your circumstances permit that they can be addressed. We think of this a bit like the “advisories” section of your car’s MOT where you are told what you are going to need to do in the future, but which don’t make your car unroadworthy today.


Having decided on your priorities, we will them work with you to implement the immediate solutions and will keep you abreast of progress as we move to completion, before agreeing a program of regular review where we measure your progress against your plan. This will be done to suit your needs and will be done in a manner agreed with you. Most people like to sit down with us to discuss things, but we are equally comfortable reviewing progress by email, phone, Skype or just about any other means of contact


In the event that you are dissatisfied with a recommendation we have made you may be entitled to make a complaint.


We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us in writing to:

The Compliance Director,

PI Financial Ltd,

Morfe House,

Belle Vue Road,




By Telephone: +44 (0) 1743 282222,

By Email:


For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS') at or by contacting them on 0800 0234 567

Financial Planning


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Stonebridge Financial Management Ltd, Company number 06583576, registered at Oak House, Castletown, Farndon, Cheshire, CH3 6PF, is an appointed representative of pi financial ltd, Company Number 3556277.   pi financial ltd is authorised and regulated by the Financial Conduct Authority. Stonebridge Financial Management FCA Number 506586.


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